How do I force a sync from the Destiny Back Office?
If any of your account data is incorrect, or if you need to add new accounts, you will need to force a sync to Biblionasium without waiting for automatic sync to run.
First, visit your Destiny Back Office and add the new accounts and/or address any errors present. Then log back into Biblionasium and go to your 
. Click the checkbox next to “Schedule the next sync to run immediately.”
Don’t forget to scroll down and click 
to save the change.
Then go back into Destiny, go to Back Office > Site Configuration > Site Info and click 
.
How do I move students to new groups at the beginning of the school year?
- You can use the “All Students” feature.
- You can distribute group codes so your students can join their own groups.
Can Biblionasium support help me with sync & setup issues?
We recommend contacting Follett Destiny technical support for assistance with the following issues:
- Initial sync & setup questions
- Logging in through Destiny
- Help running a sync
- Patron/access levels
You can also call one of Destiny’s dedicated support lines:
USA: 888.511.5114 + Option 2
International: 708.884.5100 + Option 2
Destiny will reach out to us if your problem is Biblionasium specific.
Sync Criteria for Destiny & Biblionasium
If you would like to try troubleshooting sync errors on your own, make sure these criteria are met before syncing accounts and homerooms between Destiny and Biblionasium:
- “Use Biblionasium” is checked in Admin > Site Configuration > Site Info
- You as the librarian are set as the supervisor
- All homerooms are configured correctly under “Manage Homerooms”
- Each homeroom needs to have a homeroom supervisor assigned
- The supervisor must have an email address in their patron record
- The homeroom supervisor must be assigned to their own homeroom under Edit Patron > Site Information
- There must be at least one student in the homeroom for it to sync
- All teachers (including homeroom teachers) and students are configured correctly under Manage Patrons > Edit
- Teachers must have:
- Username
- Password
- Email address
- Barcode
- Homeroom assignment
- Patron Type (usually “Faculty”)
- Access Level (usually “Teacher”)
- Students must have:
- Username
- Password
- Barcode
- Homeroom assignment
- Patron Type (usually “Student”)
- Access Level (usually “Patron”)
- Teachers must have:
After you have checked your settings, please use the instructions at the top of this page to force a sync from Destiny Discover to Biblionasium. If the issue persists, please contact Destiny Support.
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