If a teacher is mistakenly assigned “student” access level in the Destiny back end, they may appear as a student when synced over to Biblionasium. Here is how to resolve that conflict.
Step 1
Ensure that the patron type is set to “Faculty” and the access level is set to “Teacher.” (Note: if the patron type and access level are set up correctly and the account is still syncing over as a student, you may need to contact Follett Tech Support.)
Step 2
Set next sync to run immediately in Biblionasium and run another sync from your Destiny Back Office.
Step 3
Check that the account now appears under the “Educators” section of your group roster.
Step 4
You may delete the student account associated with the teacher’s login information.
Still have questions? Email us.
Hello. Our “teacher” access level is called “faculty.” Will that be a problem?
Hi there, “Faculty” should work just fine.