If a teacher is mistakenly assigned “student” access level in the Destiny back end, they may appear as a student when synced over to Biblionasium. Here is how to resolve that conflict.
Ensure that the patron type is set to “Faculty” and the access level is set to “Teacher.” (Note: if the patron type and access level are set up correctly and the account is still syncing over as a student, you may need to contact Follett Tech Support.)
Set next sync to run immediately in Biblionasium and run another sync from your Destiny Back Office.
Check that the account now appears under the “Educators” section of your group roster.
You may delete the student account associated with the teacher’s login information.
Still have questions? Email us.